HMReach · Product
WhatsApp messaging your customers agreed to, run from one place
Connect your own WhatsApp Business number, send approved messages to people who opted in, and answer replies as a team.
What it does
Everything a team needs to message customers properly
HMReach calls Meta's WhatsApp Cloud API directly, with no reseller in between. Each business keeps its own WhatsApp account and number.
Approved templates
Write message templates, submit them to Meta and see each approval arrive on its own.
Consent-checked campaigns
Send a template to your opted-in contacts, with delivered and read status for every message.
Shared team inbox
Assign conversations, add internal notes and reply within WhatsApp's 24-hour window.
Document requests
Send each customer a private upload link that expires, then track who has sent what.
Four checks before every campaign message
If a message fails any check, it is not sent.
- Account in good standingSending stops at once if the business account is suspended.
- Consent on recordThe contact must have opted in for this kind of message: marketing, utility or service.
- Outside quiet hoursNo messages at night, in the business’s own time zone.
- Under the frequency capNobody gets more messages than the business has chosen to allow.
- SentDelivered and read status comes back from WhatsApp for each message.
Where teams use it
Accountants and law firms
Collect documents from clients through private links, with reminders until everything is in.
Clinics and salons
Appointment messages to patients and customers who opted in, and replies handled by the front desk.
Retail and local services
Offers and updates to people who asked for them, with STOP honoured automatically.
Connects to
- WhatsApp Cloud API
- Meta Embedded Signup
- Your own WhatsApp number
- CSV contact import
Built for compliance
- Consent ledger
- STOP and START keywords
- Quiet hours
- Frequency caps
- Audit log
Access tokens are encrypted at rest with AES-256-GCM, each business's data is kept apart by database row-level security, and every team member has a role that limits what they can do.
See it with your own messages
A 30-minute demo with a solution architect, using messages like yours.